General
Why isn't it just called a gift card?
Can I really use the ZuGutSchein for almost anything online?
How does Joy_ make money?
What price does one pay for their dream product?
Which price applies: the one from my link or the RRP?
How do you handle discount or voucher codes?
How can a ZuGutSchein work in almost any shop?
Does the ZuGutSchein expire?
How can I reach you?
Can I gift the ZuGutSchein instantly?
Are there any fees or hidden costs?
Is my money safe with Joy_?
What payment methods are accepted?
Is Joy_ also suitable for companies?
In what form can I give the ZuGutSchein?
Who is behind Joy_?
How do you handle my data?
How long does the premium card take to arrive?
Shipping
Can I have something delivered to a Packstation or pickup point?
How do I track my order?
When will my product arrive?
Can I cancel my order after it's placed?
What if my product never arrives?
What if my tracking is missing or stuck?
Returns & Refunds
Where is my refund sent, and how long does it take?
How do I return a product?
Can I withdraw from buying a ZuGutSchein?
Redemption
What if my dream product costs more than my ZuGutSchein balance?
Can I cancel my redemption?
Can I redeem more than one product with my ZuGutSchein?
Why was I charged more than expected?
How does the recipient redeem the ZuGutSchein?
What if there's a balance left?
Order
What if I try to order a restricted product?
What if the product isn't found on Joy_?
Which products are excluded?
Other
Can I redeem my balance in parts?
What happens if I lose my ZuGutSchein?
Will the giver see when I redeem the ZuGutSchein?
We’re happy to help. Just send us a message and we’ll get back to you quickly.
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